{"id":79187,"date":"2021-12-15T16:28:39","date_gmt":"2021-12-15T21:28:39","guid":{"rendered":"https:\/\/www.dimonoff.com\/?page_id=79187"},"modified":"2023-02-27T15:18:59","modified_gmt":"2023-02-27T20:18:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"79187\" class=\"elementor elementor-79187\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71ebd2b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71ebd2b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<nav class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4de0f55\" data-id=\"4de0f55\" data-element_type=\"column\" id=\"hamnav\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b61f845 submenuDoo elementor-widget elementor-widget-wp-widget-nav_menu\" data-id=\"b61f845\" data-element_type=\"widget\" data-widget_type=\"wp-widget-nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"menu-sub-nav-lighting-en-container\"><ul id=\"menu-sub-nav-lighting-en\" class=\"menu\"><li id=\"menu-item-83417\" class=\"subLg subLgLigEn menu-item menu-item-type-custom menu-item-object-custom menu-item-83417\"><a href=\"\/solutions\/smart-lighting-control\/\">\u00a0<\/a><\/li>\n<li id=\"menu-item-79395\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79395\"><a href=\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/\">Overview<\/a><\/li>\n<li id=\"menu-item-80577\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-80577\"><a href=\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/key-differentiators\/\">Key Differentiators<\/a><\/li>\n<li id=\"menu-item-79199\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-79199\"><a href=\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/faq\/\">FAQ<\/a><\/li>\n<li id=\"menu-item-87584\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-87584\"><a href=\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/smart-cities\/\">For Smart Cities<\/a><\/li>\n<li id=\"menu-item-84833\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-84833\"><a href=\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/products\/\">Products<\/a><\/li>\n<li id=\"menu-item-85511\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-85511\"><a href=\"https:\/\/www.dimonoff.com\/resources\/pilot-project\/\">Pilot Project<\/a><\/li>\n<\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/nav>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1743d51c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1743d51c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-526c9dd8\" data-id=\"526c9dd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-057589f elementor-widget elementor-widget-heading\" data-id=\"057589f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b728762 elementor-widget elementor-widget-heading\" data-id=\"b728762\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xxl\">Smart Street Lighting: 25 Things You Need to to Know<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac9b426 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac9b426\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e91d4b7\" data-id=\"e91d4b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93597ca elementor-widget elementor-widget-text-editor\" data-id=\"93597ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTechnical and general points are covered here about Dimonoff Lighting solution. Whether you are questioning yourself about the hardware (smart wireless lighting nodes, IoT gateway), the software (smart city management platform), the implementation or some of the perks of the system.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-488ad5a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"488ad5a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2db289b\" data-id=\"2db289b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a19e241 elementor-widget elementor-widget-toggle\" data-id=\"a19e241\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1691\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1691\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need a GPS module for each node?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1691\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1691\"><p>No, for the following reasons:<\/p><ol><li>A luminaire is a fixed asset and it will never move during it useful lifetime.\u00a0At installation, the geographical position of each luminaire is automatically\u00a0set so\u00a0there is no use for a GPS module afterward. Claims that it will help you \u00a0keep track of any thefts are just misleading since the GPS will have lost its power to track and transmit and may not even be in RF range if ever reconnected\u2026<\/li><li>Claims about auto-commissioning should be re-evaluated, we believe that the correct installation method is to scan the node and perform a complet test set while up in the bucket truck and have the confirmation that everything is fully functional and that the installer won\u2019t have to return to fix a miswired or defective installation.<\/li><li>A GPS module is an extra cost for any project size (physical cost and energy consumption). It is also a component subject to failure<\/li><li>Having to wait for the GPS to acquire its coordinates once powered up is\u00a0time consuming.<\/li><li>The GPS modules add continues power consumption to the module 24\/7<\/li><\/ol><p>Even after reading the above facts, if you still prefer to have a module with GPS, we offer the option \u2013 simply specify it when you place your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1692\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1692\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you use Gateway devices and how does it function\/connect?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1692\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1692\"><p>It depends on the selected radio technology. Some nodes communicate directly to a communication tower while others communicate to a local gateway.<\/p><p><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">F<\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">or<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> Data <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">logging<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> &amp; <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">scheduling<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">, <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">we<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> use <\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">a <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">secured<\/span> <span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">protocol<\/span> <span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">developed<\/span> <span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">by<\/span> <span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">Dimonoff<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> and <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">encrypted<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> at 128\u00a0 and 256-bits AES, <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">above<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> standard <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">protocols<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> (IEEE 802.15.4, radio <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">frequency<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> 2.4GHz <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">or<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> 900MHz). Back-<\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">end<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> (Gateway <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">to<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> Server) <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">communication<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> can <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">either<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\"> be Ethernet <\/span><span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">or<\/span> <span class=\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">Cellular<\/span><span class=\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\" data-ccp-parastyle=\"No Spacing\">.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1693\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1693\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can a Gateway be a single point of failure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1693\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1693\"><p>Yes, it is possible that the pole on which the gateway is installed will get hit by a truck.<\/p>\n<p>This is the reason why the Dimonoff system has multiple levels of fail-safe and fallback functions that will keep your system operational while a crew goes on site and repairs or replaces the gateway. Also if desired, all nodes from an adjacent zone can be transferred to a neighbour gateway in a matter of seconds and returned once the issue is fixed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1694\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1694\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is your system fixture agnostic?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1694\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1694\"><p>Yes, our system universally works with any type of fixture from any manufacturer.<\/p><p>Please make sure to specify 0-10 V or DALI controllable drivers (for dimming purposes) and ANSI C136-41 or Zhaga Book 18 socket option from your fixture supplier(s) for RME modules twist-lock installation or RTM for inside fixture installation. Dimonoff has OEM agreements in place with most of the major fixture manufacturers.<\/p><p>The RME is also compatible with ANSI C136.41 5-pin and ANSI C136.10 3-pin standard receptacles with no light level control.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1695\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1695\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need to add more than one component in order to be able to control and monitor the light level?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1695\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1695\"><p>No, our relays (nodes) have everything included in a single module.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1696\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1696\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are the MTBF and Rated life of your modules?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1696\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1696\"><p>The MTBF was calculated according to Telcordia SR-332 to be:<\/p><p>TEMP = 25\u00b0C<\/p><ul><li>FR(90) = 201.88724 FITS<\/li><li>MTBF = 4 953 260 HOURS (565 years)<\/li><li>Dur\u00e9e de vie= 175 200 HOURS (20 years)<\/li><li>Indisponibilit\u00e9 (Q) = 0.03988437 (chance of a failure within 20 years = 3.98%)<\/li><\/ul><p>TEMP = 40\u00b0C<\/p><ul><li>FR(90) = 280.41113 FITS<\/li><li>MTBF = 3 566 192 HOURS<\/li><li>Lifetime = 175 200 HOURS<\/li><li>Unavailability (Q) = 0.058319226 (chance of a failure within 20 years = 5.83%)<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1697\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1697\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Which topology is used?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1697\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1697\"><p>We offer several options depending on the radio network supplier that you prefer, such as Mesh, LoRa and<span class=\"Apple-converted-space\">\u00a0 <\/span>cellular.<\/p><p>The mesh radio communication topology used is based on a principle where messages are repeated from one radio to the next until a certain time limit or a certain amount of repetition (also called hops) is reached. The mesh approach we use is called flooding, where each and every radio receives and re-transmits each communication until the time or repetitions limit are reached. This method was originally developed by DARPA for the US Army to ensure very high reliability. As a comparison, Zigbee use a routing type where a route needs to be established by a coordinator and each message follows a specific route with no redundancy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1698\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1698\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is the system hosted by the customer or by vendor?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1698\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1698\"><p>The end-user has the options to host the main database of the system either on its own servers or on the cloud or elect for a SAAS type service.<\/p>\n<p>Central Management Server runs the Dimonoff \n| SCMS software platform that is typically licensed to the client, and runs on the client\u2019s server. It can also easily be hosted on the cloud, whether by the client renting CPU &amp; disk space at an infrastructure service provider, or directly by Dimonoff. Software applications and database will be installed and will execute on the chosen server. Client access is provided using Dimonoff client software or through a web-based application. The Central Management Server is primarily used for data acquisition synchronized with gateways, configuration &amp; modification, reporting, and as the Web server for Mobile Access and Control (smartphones, tablets, etc\u2026).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1699\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1699\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is the power metering accurate and has it been certified?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1699\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1699\"><p>Our integrated metering is utility grades (which means +\/- 0.5% accuracy or better). Each device is individually calibrated in-plant, during QC process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-16910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you offer limited trial of the system?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-16910\"><p>Yes, Dimonoff can also present the entire system by allowing access and in real time to a large-scale project that has been installed recently, this is <a href=\"\/resources\/demo\/?utm_campaign=live_demo&amp;utm_source=support&amp;utm_medium=website\">an experience you don\u2019t want to miss<\/a>. Interviews with managers of already deployed projects can also be organized.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-16911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the light level control signal offered?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-16911\"><p>Industry standard 0-10V and DALI, both source and sink<\/p><ul><li>1024 steps of dimming allowing smooth ramping<\/li><li>10 programmable levels with delayed timing and advanced scheduling and\u00a0trimming.<\/li><li>Additional control parameters for Min-Max dimming<\/li><li>Min. Lamp burn time before dimming (to respect the manufacturer warranty)<\/li><li>Min. Dimming Level (%),\u00a0Min Percent Level (%) and\u00a0Max Percent Level (%)<\/li><li>Low Power Mode (%) (Demand\/Response)<\/li><li>Turn Off below Min. Dimming Level options<\/li><li>User-programmable transition time: from 0% to 100% in x\u00a0sec. (max: 65535 sec.)<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-16912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are the controllers installed internally or externally on the luminaire?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-16912\"><p>We offer both models in order to answer your requirements and fixtures specifications:<\/p>\n<ul>\n<li>Internal: The small footprint of our RTM module makes it easy to find a location inside the fixture enclosure, this is especially well suited for decorative style.<\/li>\n<li>External: RME, using a NEMA C136.41 standard 5 and 7 terminal twist-lock receptacle for both electrical and dimming control signal connectivity or the internal model may be installed in a NEMA 4X box and mounted remotely.<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-16913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How difficult is it to install the metering device on HID lights?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-16913\"><p>The external C136.41 module is 100% compatible with the old C136.10 3 prong photocell sockets, this means that the installation process is the same as when you had to replace a damaged photocell.<\/p>\n<p>In addition, in order to geolocate the fixture, the node barcode needs to be scanned at installation time using user-friendly tools offered by Dimonoff.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16914\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-16914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is there a difference between a Gateway, a collector, a gatekeeper, a router and what are they?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-16914\"><p>All the above names are the same and follow the same purpose: in reference to IES TM-23-11: a device designed for interfacing between two communication networks that use different protocols, such as BACnet to DALI, or DMX512 to 0-10VDC.<\/p>\n<p>A gateway may contain devices such as protocol translators, impedance matching devices, rate converters, fault isolators, or signal translators as necessary to provide system interoperability. For the purposes of this document, refers specifically to a device that (at a minimum) serves as the interface between one or more Field Devices and a Central Management System, typically translating from a wireless Field Device protocol to a standardized Wide Area Network (WAN) protocol, such as WiFi (i.e. IEEE 802.11xx), Ethernet (i.e. IEEE 802.3), or LTE Cellular (i.e. 3GPP Release 8)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16915\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-16915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is there a difference between relay, module, node, controller, end point, etc ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-16915\"><p>All the above names are the same and follow the same purpose: according to IES TM-23-11: the device that originates a command to execute a lighting change.<\/p>\n<p>Most commonly associated with a lighting control station or control console, a controller may also be a sensor or other automatic device operating without human interaction. For the purposes of this document, refers specifically to a device that physically monitors and controls Luminaires installed at Control Points, reacts and responds to logical and physical inputs, makes control decisions using internal algorithmic and logic functions, and communicates via a network protocol.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16916\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-16916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can you provide API and other export \/ import fuctions to easily integrate with other systems?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-16916\"><p>Yes, our system is designed using the latest methods and provides industry standard methods (REST APIs) of data exchanges.<\/p>\n<p>Our team will gladly assist you with any desired integration.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16917\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-16917\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is your software Web-based only?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16917\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-16917\"><p>No. To access the light\u2019s network, the end-user has the flexibility to choose Dimonoff software applications or Dimonoff web-based application.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16918\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-16918\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you offer training services both onsite and remotely?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16918\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-16918\"><p>Yes, we will adapt to your needs and can be onsite to provide training to your team.<\/p>\n<p>Additional training and refresher course can be provided by webinars and remote working sessions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16919\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-16919\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What type of support is provided?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16919\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-16919\"><p>Our support team is based in North America and works hand in hand with our certified experts. Communication can be made in English, French and Spanish.<\/p><p>A ticket management module is included in Dimonoff | SCMS platform. The &#8220;Ticket Management&#8221; interface allows you to act on tickets and manage their life cycle with dates, associations to work teams and other features.<\/p><p>We stand out for our efficiency and our response time. During support hours (EST), you get a response to:<\/p><ul><li>urgent tickets urgents in <u>less than 30min<\/u><\/li><li>important tickets in<u>less than 4h<\/u><\/li><li>tickets less importants <u>within 24h<\/u><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16920\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-16920\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can you help me calculate my return on investment (ROI)?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16920\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-16920\"><p>Absolutely, <a href=\"\/contact\/\">contact Dimonoff<\/a> to run your own complete ROI analysis.<\/p><p>This is the required information:<\/p><ul><li>Nb. Fixtures<\/li><li>kW<\/li><li>kWh<\/li><li>Electricity Rate<\/li><li>Electricity ($)<\/li><li>Customer charge ($)<\/li><li>Distribution charge ($)<\/li><li>Transmission Connection Charge ($)<\/li><li>Transmission Network Charge ($)<\/li><li>Std Supply Service-Admin Charge ($)<\/li><li>Wholesale Market Service Charge ($)<\/li><li>Debt retirement charge ($)<\/li><li>Total Electricity Charge ($)<\/li><li>Taxes ($)<\/li><li>Total Amount ($)<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16921\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"button\" aria-controls=\"elementor-tab-content-16921\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are your communication secure and how?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16921\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"region\" aria-labelledby=\"elementor-tab-title-16921\"><ul><li>All data transmitted over the air link is encrypted with various encryption methods.<\/li><li>IEEE 802.15.4 Secured meshed-network (128-bit and 256-bit encryption). All user data transmitted over the air link is encrypted with various encryption methods.<\/li><li>IP addresses (destination or source) are never transmitted \u201cin the clear\u201d (non-encrypted) over the air link, reducing the risk of attacks on both mobile and servers.<\/li><li>TCP\/IP packets are not transmitted as a whole.<\/li><li>Last, Dimonoff uses its own command-set protocol, built with security in mind. Each node is uniquely serialized \u2013 Additional security dynamically builds itself when defining Groups &amp; Scenarios.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16922\" class=\"elementor-tab-title\" data-tab=\"22\" role=\"button\" aria-controls=\"elementor-tab-content-16922\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Does your software support plan include updates?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16922\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"22\" role=\"region\" aria-labelledby=\"elementor-tab-title-16922\"><p>Yes<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16923\" class=\"elementor-tab-title\" data-tab=\"23\" role=\"button\" aria-controls=\"elementor-tab-content-16923\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How many nodes can a Gateway handle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16923\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"23\" role=\"region\" aria-labelledby=\"elementor-tab-title-16923\"><p>It depends on the radio network selected.<\/p>\n<p>As an example, for DIGI: 2.4Ghz and 900 Mhz, up to 1000 nodes. Dimonoff recommend an average Gateway ratio of 500 to ensure rapid data collection (of all nodes) and for future growth of the system.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16924\" class=\"elementor-tab-title\" data-tab=\"24\" role=\"button\" aria-controls=\"elementor-tab-content-16924\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Describe the system energy management capability<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16924\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"24\" role=\"region\" aria-labelledby=\"elementor-tab-title-16924\"><p>Each node has built in \u201cDemand Response\u201d load-shedding functions with up to 10 levels of priority.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16925\" class=\"elementor-tab-title\" data-tab=\"25\" role=\"button\" aria-controls=\"elementor-tab-content-16925\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is the sotware under license and the system covered by a warranty?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16925\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"25\" role=\"region\" aria-labelledby=\"elementor-tab-title-16925\"><p>Consult the page Terms and Conditions &#8211; section <a href=\"\/terms-and-conditions\/#software-firmware-license-warranty\">Software and Firmware License &amp; Warranty<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do I need a GPS module for each node?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, for the following reasons:<\\\/p><ol><li>A luminaire is a fixed asset and it will never move during it useful lifetime.\\u00a0At installation, the geographical position of each luminaire is automatically\\u00a0set so\\u00a0there is no use for a GPS module afterward. Claims that it will help you \\u00a0keep track of any thefts are just misleading since the GPS will have lost its power to track and transmit and may not even be in RF range if ever reconnected\\u2026<\\\/li><li>Claims about auto-commissioning should be re-evaluated, we believe that the correct installation method is to scan the node and perform a complet test set while up in the bucket truck and have the confirmation that everything is fully functional and that the installer won\\u2019t have to return to fix a miswired or defective installation.<\\\/li><li>A GPS module is an extra cost for any project size (physical cost and energy consumption). It is also a component subject to failure<\\\/li><li>Having to wait for the GPS to acquire its coordinates once powered up is\\u00a0time consuming.<\\\/li><li>The GPS modules add continues power consumption to the module 24\\\/7<\\\/li><\\\/ol><p>Even after reading the above facts, if you still prefer to have a module with GPS, we offer the option \\u2013 simply specify it when you place your order.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you use Gateway devices and how does it function\\\/connect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It depends on the selected radio technology. Some nodes communicate directly to a communication tower while others communicate to a local gateway.<\\\/p><p><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">F<\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">or<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> Data <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">logging<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> &amp; <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">scheduling<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">, <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">we<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> use <\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">a <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">secured<\\\/span> <span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">protocol<\\\/span> <span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">developed<\\\/span> <span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">by<\\\/span> <span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">Dimonoff<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> and <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">encrypted<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> at 128\\u00a0 and 256-bits AES, <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">above<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> standard <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">protocols<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> (IEEE 802.15.4, radio <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">frequency<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> 2.4GHz <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">or<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> 900MHz). Back-<\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">end<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> (Gateway <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">to<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> Server) <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">communication<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> can <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">either<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\"> be Ethernet <\\\/span><span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">or<\\\/span> <span class=\\\"NormalTextRun SpellingErrorV2 CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">Cellular<\\\/span><span class=\\\"NormalTextRun CommentHighlightClicked BCX0 SCXW28884720\\\" data-ccp-parastyle=\\\"No Spacing\\\">.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can a Gateway be a single point of failure?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, it is possible that the pole on which the gateway is installed will get hit by a truck.<\\\/p>\\n<p>This is the reason why the Dimonoff system has multiple levels of fail-safe and fallback functions that will keep your system operational while a crew goes on site and repairs or replaces the gateway. Also if desired, all nodes from an adjacent zone can be transferred to a neighbour gateway in a matter of seconds and returned once the issue is fixed.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is your system fixture agnostic?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, our system universally works with any type of fixture from any manufacturer.<\\\/p><p>Please make sure to specify 0-10 V or DALI controllable drivers (for dimming purposes) and ANSI C136-41 or Zhaga Book 18 socket option from your fixture supplier(s) for RME modules twist-lock installation or RTM for inside fixture installation. Dimonoff has OEM agreements in place with most of the major fixture manufacturers.<\\\/p><p>The RME is also compatible with ANSI C136.41 5-pin and ANSI C136.10 3-pin standard receptacles with no light level control.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do I need to add more than one component in order to be able to control and monitor the light level?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, our relays (nodes) have everything included in a single module.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the MTBF and Rated life of your modules?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The MTBF was calculated according to Telcordia SR-332 to be:<\\\/p><p>TEMP = 25\\u00b0C<\\\/p><ul><li>FR(90) = 201.88724 FITS<\\\/li><li>MTBF = 4 953 260 HOURS (565 years)<\\\/li><li>Dur\\u00e9e de vie= 175 200 HOURS (20 years)<\\\/li><li>Indisponibilit\\u00e9 (Q) = 0.03988437 (chance of a failure within 20 years = 3.98%)<\\\/li><\\\/ul><p>TEMP = 40\\u00b0C<\\\/p><ul><li>FR(90) = 280.41113 FITS<\\\/li><li>MTBF = 3 566 192 HOURS<\\\/li><li>Lifetime = 175 200 HOURS<\\\/li><li>Unavailability (Q) = 0.058319226 (chance of a failure within 20 years = 5.83%)<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Which topology is used?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We offer several options depending on the radio network supplier that you prefer, such as Mesh, LoRa and<span class=\\\"Apple-converted-space\\\">\\u00a0 <\\\/span>cellular.<\\\/p><p>The mesh radio communication topology used is based on a principle where messages are repeated from one radio to the next until a certain time limit or a certain amount of repetition (also called hops) is reached. The mesh approach we use is called flooding, where each and every radio receives and re-transmits each communication until the time or repetitions limit are reached. This method was originally developed by DARPA for the US Army to ensure very high reliability. As a comparison, Zigbee use a routing type where a route needs to be established by a coordinator and each message follows a specific route with no redundancy.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is the system hosted by the customer or by vendor?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The end-user has the options to host the main database of the system either on its own servers or on the cloud or elect for a SAAS type service.<\\\/p>\\n<p>Central Management Server runs the Dimonoff \\n| SCMS software platform that is typically licensed to the client, and runs on the client\\u2019s server. It can also easily be hosted on the cloud, whether by the client renting CPU &amp; disk space at an infrastructure service provider, or directly by Dimonoff. Software applications and database will be installed and will execute on the chosen server. Client access is provided using Dimonoff client software or through a web-based application. The Central Management Server is primarily used for data acquisition synchronized with gateways, configuration &amp; modification, reporting, and as the Web server for Mobile Access and Control (smartphones, tablets, etc\\u2026).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is the power metering accurate and has it been certified?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our integrated metering is utility grades (which means +\\\/- 0.5% accuracy or better). Each device is individually calibrated in-plant, during QC process.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you offer limited trial of the system?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, Dimonoff can also present the entire system by allowing access and in real time to a large-scale project that has been installed recently, this is <a href=\\\"\\\/resources\\\/demo\\\/?utm_campaign=live_demo&amp;utm_source=support&amp;utm_medium=website\\\">an experience you don\\u2019t want to miss<\\\/a>. Interviews with managers of already deployed projects can also be organized.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the light level control signal offered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Industry standard 0-10V and DALI, both source and sink<\\\/p><ul><li>1024 steps of dimming allowing smooth ramping<\\\/li><li>10 programmable levels with delayed timing and advanced scheduling and\\u00a0trimming.<\\\/li><li>Additional control parameters for Min-Max dimming<\\\/li><li>Min. Lamp burn time before dimming (to respect the manufacturer warranty)<\\\/li><li>Min. Dimming Level (%),\\u00a0Min Percent Level (%) and\\u00a0Max Percent Level (%)<\\\/li><li>Low Power Mode (%) (Demand\\\/Response)<\\\/li><li>Turn Off below Min. Dimming Level options<\\\/li><li>User-programmable transition time: from 0% to 100% in x\\u00a0sec. (max: 65535 sec.)<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Are the controllers installed internally or externally on the luminaire?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We offer both models in order to answer your requirements and fixtures specifications:<\\\/p>\\n<ul>\\n<li>Internal: The small footprint of our RTM module makes it easy to find a location inside the fixture enclosure, this is especially well suited for decorative style.<\\\/li>\\n<li>External: RME, using a NEMA C136.41 standard 5 and 7 terminal twist-lock receptacle for both electrical and dimming control signal connectivity or the internal model may be installed in a NEMA 4X box and mounted remotely.<\\\/li>\\n<\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"How difficult is it to install the metering device on HID lights?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The external C136.41 module is 100% compatible with the old C136.10 3 prong photocell sockets, this means that the installation process is the same as when you had to replace a damaged photocell.<\\\/p>\\n<p>In addition, in order to geolocate the fixture, the node barcode needs to be scanned at installation time using user-friendly tools offered by Dimonoff.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is there a difference between a Gateway, a collector, a gatekeeper, a router and what are they?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All the above names are the same and follow the same purpose: in reference to IES TM-23-11: a device designed for interfacing between two communication networks that use different protocols, such as BACnet to DALI, or DMX512 to 0-10VDC.<\\\/p>\\n<p>A gateway may contain devices such as protocol translators, impedance matching devices, rate converters, fault isolators, or signal translators as necessary to provide system interoperability. For the purposes of this document, refers specifically to a device that (at a minimum) serves as the interface between one or more Field Devices and a Central Management System, typically translating from a wireless Field Device protocol to a standardized Wide Area Network (WAN) protocol, such as WiFi (i.e. IEEE 802.11xx), Ethernet (i.e. IEEE 802.3), or LTE Cellular (i.e. 3GPP Release 8)<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is there a difference between relay, module, node, controller, end point, etc ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All the above names are the same and follow the same purpose: according to IES TM-23-11: the device that originates a command to execute a lighting change.<\\\/p>\\n<p>Most commonly associated with a lighting control station or control console, a controller may also be a sensor or other automatic device operating without human interaction. For the purposes of this document, refers specifically to a device that physically monitors and controls Luminaires installed at Control Points, reacts and responds to logical and physical inputs, makes control decisions using internal algorithmic and logic functions, and communicates via a network protocol.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can you provide API and other export \\\/ import fuctions to easily integrate with other systems?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, our system is designed using the latest methods and provides industry standard methods (REST APIs) of data exchanges.<\\\/p>\\n<p>Our team will gladly assist you with any desired integration.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is your software Web-based only?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No. To access the light\\u2019s network, the end-user has the flexibility to choose Dimonoff software applications or Dimonoff web-based application.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you offer training services both onsite and remotely?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we will adapt to your needs and can be onsite to provide training to your team.<\\\/p>\\n<p>Additional training and refresher course can be provided by webinars and remote working sessions.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What type of support is provided?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our support team is based in North America and works hand in hand with our certified experts. Communication can be made in English, French and Spanish.<\\\/p><p>A ticket management module is included in Dimonoff | SCMS platform. The &#8220;Ticket Management&#8221; interface allows you to act on tickets and manage their life cycle with dates, associations to work teams and other features.<\\\/p><p>We stand out for our efficiency and our response time. During support hours (EST), you get a response to:<\\\/p><ul><li>urgent tickets urgents in <u>less than 30min<\\\/u><\\\/li><li>important tickets in<u>less than 4h<\\\/u><\\\/li><li>tickets less importants <u>within 24h<\\\/u><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Can you help me calculate my return on investment (ROI)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Absolutely, <a href=\\\"\\\/contact\\\/\\\">contact Dimonoff<\\\/a> to run your own complete ROI analysis.<\\\/p><p>This is the required information:<\\\/p><ul><li>Nb. Fixtures<\\\/li><li>kW<\\\/li><li>kWh<\\\/li><li>Electricity Rate<\\\/li><li>Electricity ($)<\\\/li><li>Customer charge ($)<\\\/li><li>Distribution charge ($)<\\\/li><li>Transmission Connection Charge ($)<\\\/li><li>Transmission Network Charge ($)<\\\/li><li>Std Supply Service-Admin Charge ($)<\\\/li><li>Wholesale Market Service Charge ($)<\\\/li><li>Debt retirement charge ($)<\\\/li><li>Total Electricity Charge ($)<\\\/li><li>Taxes ($)<\\\/li><li>Total Amount ($)<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Are your communication secure and how?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li>All data transmitted over the air link is encrypted with various encryption methods.<\\\/li><li>IEEE 802.15.4 Secured meshed-network (128-bit and 256-bit encryption). All user data transmitted over the air link is encrypted with various encryption methods.<\\\/li><li>IP addresses (destination or source) are never transmitted \\u201cin the clear\\u201d (non-encrypted) over the air link, reducing the risk of attacks on both mobile and servers.<\\\/li><li>TCP\\\/IP packets are not transmitted as a whole.<\\\/li><li>Last, Dimonoff uses its own command-set protocol, built with security in mind. Each node is uniquely serialized \\u2013 Additional security dynamically builds itself when defining Groups &amp; Scenarios.<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Does your software support plan include updates?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How many nodes can a Gateway handle?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It depends on the radio network selected.<\\\/p>\\n<p>As an example, for DIGI: 2.4Ghz and 900 Mhz, up to 1000 nodes. Dimonoff recommend an average Gateway ratio of 500 to ensure rapid data collection (of all nodes) and for future growth of the system.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Describe the system energy management capability\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Each node has built in \\u201cDemand Response\\u201d load-shedding functions with up to 10 levels of priority.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is the sotware under license and the system covered by a warranty?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Consult the page Terms and Conditions &#8211; section <a href=\\\"\\\/terms-and-conditions\\\/#software-firmware-license-warranty\\\">Software and Firmware License &amp; Warranty<\\\/a><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Smart Street Lighting: 25 Things You Need to to Know Technical and general points are covered here about Dimonoff Lighting solution. Whether you are questioning yourself about the hardware (smart wireless lighting nodes, IoT gateway), the software (smart city management platform), the implementation or some of the perks of the system. Do&hellip;<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":79360,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-79187","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Smart Street Lighting FAQ - Dimonoff<\/title>\n<meta name=\"description\" content=\"Smart Street Lighting: 25 Things You Need to to Know\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Smart Street Lighting: 25 Things You Need to to Know Technical and general points are covered here about Dimonoff Lighting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Dimonoff\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Dimonoff.inc\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-27T20:18:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@dimonoffinc\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/faq\/\",\"url\":\"https:\/\/www.dimonoff.com\/solutions\/smart-lighting-control\/faq\/\",\"name\":\"Smart Street Lighting FAQ - 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